The location of the hotel was ideal, with a pub just across the road and local shops within a 10-minute walk. the cleanliness of the rooms was impressive, and the hansgrohe shower was a luxurious touch.

The lack of air conditioning made the room uncomfortably hot during the summer heatwave. the window could only be opened slightly, and the fan provided little relief.

Nothing too much trouble, we would stay here again when in Norwich. Good rooms and staff, and even a private parking. We had double beds and we all slept well.

Comfortable and very convenient for the town centre. Useful to have complementary parking close by

This hotel is great for those on a budget, offering excellent value for money. The location is perfect, with easy access to all city centre attractions. The rooms are spacious and well-equipped, with two double beds and even a fan supplied to keep cool during warmer periods. The staff are friendly and helpful, ensuring a pleasant stay. The breakfast provided is delicious, with a wide variety of options to choose from.

No negative aspects to mention, everything was perfect.

Centrally located and well placed for my business meetings - the noon checkout let me do some work in the morning.

Stayed here several times before, highly recommended.

Great location, close to the city center and river. Easy access to restaurants and bars. The room was clean and comfortable with all the necessary amenities, and the staff was friendly and helpful. There was a good variety of food available for breakfast, including vegetarian options.

No air conditioning, which can be a problem during hot weather. The fan in the room was not enough to cool down the temperature, making it uncomfortable to sleep.

Centrally located. Easy to access shops and nightlife. Helpful friendly staff.

Easy access to city centre and venue we were attending.

It would have been helpful to provide parking details with the booking rather than have to park after arrival at the hotel. The vegetarian menu was poor, too little variety.

The hotel is conveniently located very near the church and close to all the attractions in Norwich. On arriving to check in everything was done very efficiently. the rooms were lovely, feeling like home as soon as we walked in, with comfortable beds, well, stocked tea, making facilities. the bathroom had a bath and shower, and there were plenty of towels provided. the breakfast was fresh and well, cooked with a good variety of options.

Some reviews mentioned that the parking was not located on, site and required a short walk to a nearby car park.

The staff were friendly

The car park was full on the second day we stayed

good facilities,large room size, clean bathroom and good bathroom bath and shower

tv did not work well for 3 days had digital problems. bed was a little lumpy could feel the springs and the one side made some strange grinding noises

The price I was charged was more than 3 times the price that was advertised at the entrance of the hotel. I asked why ? I was answered it was because "I reserved through Bookings" (!) , so I had to pay 4 (!!!) beds, regular rooms are not for "Bookings" !!!!!. There was no alternative in the reservation. The hotel was poor, people sitten at the door entrance, inefficient and unpolite, sinks no properly discharging etc. . If I don't get credited at least 50 € I will refuse Bookings service forever. (I used Bookings at least 10 times in the last year.

The hotel was very clean, nicely furnished and we were satisfied with the way we were treated by the staff.

The standard of cleanliness was excellent. Premier Inn does always score highly on this (I stay in them regularly) but I thought this hotel was superb in this respect - the room was absolutely pristine.

The room was airless and it was not possible to open the window more than a crack even though I was on an upper floor. A fan was provided but this didn't solve the problem, and I slept very badly as a result. It wasn't a particularly warm night, so I think it had more to do with the design of the building? Pillows are not particularly good - rather soft and fluffy like marshmallows, and didn't give good support.